Business Admin Apprentice

RINGWAY INFRASTRUCTURE SERVICES LIMITED; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading highway services provider in the UK is seeking an administrator to support its Hub and Performance Team. The ideal candidate will provide document support, manage meeting logistics, and assist with client communications. Successful candidates should possess strong organizational and communication skills along with relevant GCSE qualifications. This role offers the opportunity to contribute to major highway management projects in a supportive environment.

Qualifications

• GCSE qualifications in English and Mathematics are required, with consideration for other relevant qualifications.
• Excellent written and verbal communication skills.
• High level of competence in MS Office and IT skills.
• An understanding of the construction industry is a plus.

Responsibilities

• Provide administration support to the Hub and Performance Team and the Management Team.
• Coordinate meetings and take minutes.
• Administer client audit correspondence and logs.
• Support internal audits and manage document control.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Problem solving skills

Presentation skills

Administrative skills

Analytical skills

Team working

Initiative

Excellent English skills, both written and oral

High level of MS Office and IT competence

Education

GCSE in English (grade 5 and above)

GCSE in Maths (grade 4 and above)

Level 2 in Maths and English

Job description

Overview

Providing administration support to the Hub and Performance Team and the Management Team. The role includes document and audit administration, internal communications, meeting coordination, and general office administration to support efficient operation.

Responsibilities

• Administering the Client Audit correspondence and logs in line with contractual timeframes
• Supporting the IMS & Performance Co-ordinator with internal audits
• Administration of audit findings on Report It
• Administration of the Integrated Management System (IMS) and Document Management System (DMS)
• Upload documents to internal and external portals, ensuring robust document control
• Book meeting rooms for the Senior Management Team
• Participating in meetings and taking minutes
• Preparing meeting rooms by setting up chairs and getting refreshments
• Keeping well-organised files and records of business activity
• Interacting with clients/customers either on MS Teams, phone, email or in person
• Making travel arrangements for employees
• Ordering office stationery and other supplies
• Monitor and manage shared mailboxes

Responsibilities (continued)

• To actively foster a positive staff morale
• To willingly carry out any reasonable task as requested by a member of the management team
• Skilled in the use of multiple IT packages and systems relevant to the organisation to: write letters or emails, create proposals, perform financial processes, record and analyse data (examples include MS Office or equivalent). Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and presents solutions to management. Drafts correspondence, writes reports and is able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources (e.g. equipment or facilities). Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics (e.g. travel and accommodation).
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Qualifications & Skills

• GCSE in: English (grade 5 and above), Maths (grade 4 and above). Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Team working
• Initiative, Excellent English skills, both written and oral
• High level of MS Office and IT competence
• Level 2 in Maths and English
• Appreciation and some understanding of the Construction industry
• Workplace experience desirable but not essential

About Ringway

Together with our associated companies, Ringway teams are responsible for looking after over 50,000 kms of the UK's highways network. We deliver specialist highway services across the largest highways maintenance portfolio within the UK, including strategic road network, DBFO motorway and trunk roads, and the local authority network. We are private sector partners, dedicated to delivering public services. We offer best practice maintenance services through local solutions which make an impact in the communities in which we operate. We take pride in offering a dedicated, flexible approach which supports our clients, underpinned by the recruitment, development and retention of a locally based workforce and supported by a close community of trusted supply-chain partners. Self-delivery is core to our business model. Working together with our clients we deliver cyclic and reactive maintenance, incident response, severe weather operations, surfacing and specialist treatments with local accountability and people who take pride in the services they deliver. Ringway is committed to creating a working environment that is inclusive and diverse.