Broker Support

Massenhove Recruitment Limited; Remote; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking an Insurance Broker Support Consultant to work remotely. The ideal candidate will have strong customer service skills and experience in broking or a customer-focused environment. You will provide support to brokers, ensuring their queries are answered efficiently and professionally. Responsibilities include managing relationships with brokers and arranging regular meetings to enhance satisfaction and retention. Completion or progress towards Cert CII is preferred but not mandatory.

Qualifications

• Completion of or working towards Cert CII.
• Minimum of 4 years' experience in broking or customer-driven environment.
• Strong customer service skills and strong attention to detail.

Responsibilities

• Provide support to both prospective and established brokers.
• Ensure queries from brokers are answered quickly and professionally.
• Arrange regular meetings with allocated brokers.

Skills

Customer service skills

Attention to detail

Communications skills

Education

Completion of or working towards Cert CII

Minimum of 4 years’ experience in broking or customer-driven environment

Tools

MS Word

MS Excel

MS PowerPoint

Knowledge of Acturis

Job description

Insurance Broker Support Consultant

Job Market: Broker Development

About the role

Fantastic opportunity to work on a fully remote basis for someone from an insurance broking or underwriting environment who wants to step up to a Relationship role.

Key Duties

• Provide broker support to both prospective brokers going through onboarding and to those already established members of the network.
• First response unit for all new and existing businesses requiring assistance with onboarding, training and insurer support.
• Ensure broker businesses receive queries and requests answered quickly and professionally, focusing on customer service and satisfaction.
• Full ownership of allocated brokers with a “can do” approach to day‑to‑day queries, resolving personally or escalating internally.
• Responsible for retaining brokers and updating internal systems with relevant activity.
• Arrange regular meetings with allocated brokers, whether virtually, by telephone or face to face if travel warranted.
• Support brokers as the go‑to for a whole host of queries, aiming to be a “critical friend” to the broker.

Key Requirements

• Completion of or working towards Cert CII *
• Computer literate (MS Word, MS Excel, and MS Power Point)
• Minimum of 4 years’ experience in broking/insurer environment, or in a customer‑driven environment.
• Strong customer service skills.
• Knowledge of Acturis, broking and insurer processes *
• Personal and Commercial Lines experience/knowledge *
• Technical experience of broking for all product lines with a strong customer focus *
• Strong administration skills, paying attention to detail and specificity.
• Strong self‑discipline to work from home and request support when required.
• * Ideal but willingness to train/build insurance expertise/commence Cert CII accreditation.

A copy of our D&I policy can be made available upon request.

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.