Bristol Onsite Tech Support Engineer – Customer-Focused

Webhosting; West of England; On-site; GBP 28,000 - 42,000; Full time

Job summary

Telefónica Tech UK&I in Bristol is seeking a Technical Support Engineer for a fully onsite role. You will be the first point of contact for a prestigious client, performing on-site support and triage across network equipment and AV/room devices.

Responsibilities include diagnostics, incident logging with vendors, daily checks of on-site equipment, and installation support to ensure service quality within agreed SLAs.

Qualifications

• First point of contact for customer needs (on-site)
• On-site support for network, printers, AV equipment
• Escalate incidents to offsite team and document activity

Responsibilities

• Provide on-site technical support and triage for customer equipment
• Log and escalate incidents with vendors
• Assist with installation and support of network equipment at customer premises

Job description

Telefónica Tech UK&I in Bristol is seeking a Technical Support Engineer for a fully onsite role. You will be the first point of contact for a prestigious client, performing on-site support and triage across network equipment and AV/room devices.

Responsibilities include diagnostics, incident logging with vendors, daily checks of on-site equipment, and installation support to ensure service quality within agreed SLAs.