Technical Support Engineer – Bristol

Webhosting

West of England

Hybrid

GBP 28,000 - 42,000

Full time

3 days ago

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Job summary

Telefónica Tech UK&I in Bristol is seeking a Technical Support Engineer for a fully onsite role. You will be the first point of contact for a prestigious client, performing on-site support and triage across network equipment and AV/room devices.

Responsibilities include diagnostics, incident logging with vendors, daily checks of on-site equipment, and installation support to ensure service quality within agreed SLAs.

Qualifications

First point of contact for customer needs (on-site)
On-site support for network, printers, AV equipment
Escalate incidents to offsite team and document activity

Responsibilities

Provide on-site technical support and triage for customer equipment
Log and escalate incidents with vendors
Assist with installation and support of network equipment at customer premises

Job description

TelefonicaTech ·United Kingdom, Bristol

Job Description

Technical Support Engineer – Fully Onsite – Bristol

This is a full-time onsite Support Engineer to provide technical support to a prestigious client, based in Central Bristol.

Job Duties:

To help determine customer needs, as the customers first point of contact with Telefónica Tech, this is a vital role within the organisation.
Engineers will be technically proficient at performing on-site support and triage activities forDesk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers; Audio Visual Equipment; Room Booking Tablets; Digital Signage.
On-site engineers will also elevate incidents to the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required.
Daily checks and management, monitoring of on-site equipment.
Triage and log tickets with 3rd party vendors.
Assist with the installation and support of network equipment at customer's premises to ensure effective service within agreed time scales and to the standards required by the company inclusive of documentation.
In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.

Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers everyday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.

Values:Open, Trusted and Bold