Technical Deskside Support Engineer

WebHosting; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Telefónica Tech in Manchester is seeking a full-time on-site Technical Deskside Support Engineer to provide expert technical support to a prestigious client.

You will perform on-site diagnostics and triage, cover desk, wall and floor ports, WAPs, printers, AV equipment, and room booking tablets, escalating issues to third parties when needed, and logging service requests with care and accuracy.

Qualifications

• On-site desk-side support focus.
• Basic familiarity with network equipment deployment is beneficial.

Responsibilities

• Act as the first point of contact for customers, assessing needs.
• Provide on-site support for desk, wall and floor ports, WAPs, printers and AV equipment.
• Carry out on-site checks, monitor equipment, and log tickets with vendors.
• Assist with installation and support of network equipment at client sites to required SLAs.
• Be prepared to take on additional duties as business needs evolve.

Job description

TelefonicaTech ·United Kingdom, Manchester

Job Description

This is a full-time onsite Technical Deskside Support Engineer, to provide technical support to a prestigious client.

Job Duties:

• To help determine customer needs, as the customers first point of contact with Telefónica Tech, this is a vital role within the organisation.
• Engineers will be technically proficient at performing on-site support and triage activities forDesk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers; Audio Visual Equipment; Room Booking Tablets; Digital Signage.
• On-site engineers will also escal...
• Daily checks and management, monitoring of on-site equipment.
• Triage and log tickets with 3rd party vendors.
• Assist with the installation and support of network equipment at customer’s premises to ensure effective service within agreed time scales and to the standards required by the company inclusive of documentation.
• In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.

Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers everyday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to- end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.

Values:Open, Trusted and Bold

• HPE:Platinum Partner – FY23 UK&I Solution Provider of the Year
• Fortinet:Elite VIP Program – one of only 2 in the UK
• Palo Alto & Crowdstrike:part of our NextDefense Cyber Security Portfolio