Technical Support Engineer – Bristol

Webhosting; Bristol; On-site; GBP 30,000 - 42,000; Full time

Job summary

Telefónica Tech in the United Kingdom, Bristol, is seeking a Technical Support Engineer for a fully onsite role. You will provide hands-on technical support to a prestigious client, focusing on on-site diagnostics, issue resolution, and proactive maintenance.

This position demands strong hardware and network triage skills, excellent customer communication, and the ability to escalate to the offsite team when needed. Training and guidance will be provided to ensure service excellence.

Responsibilities

• Act as the first contact to determine customer needs on-site in Bristol.
• Perform on-site support and triage for desks, ports, WAPs, printers, AV gear and tablets.
• Escalate incidents to the offsite team as required and assist with on-site resolution.
• Conduct daily checks and monitoring of on-site equipment.
• Log tickets with 3rd party vendors and assist with network equipment installations.
• Adapt to changing duties while maintaining service standards.

Job description

TelefonicaTech ·United Kingdom, Bristol

Job Description

Technical Support Engineer – Fully Onsite – Bristol

This is a full-time onsite Support Engineer to provide technical support to a prestigious client, based in Central Bristol.

Job Duties:

• To help determine customer needs, as the customers first point of contact with Telefónica Tech, this is a vital role within the organisation.
• Engineers will be technically proficient at performing on-site support and triage activities forDesk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers; Audio Visual Equipment; Room Booking Tablets; Digital Signage.
• On-site engineers will also escalate incidents to the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required.
• Daily checks and management, monitoring of on-site equipment.
• Triage and log tickets with 3rd party vendors.
• Assist with the installation and support of network equipment at customer’s premises to ensure effective service within agreed time scales and to the standards required by the company inclusive of documentation.
• In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.

Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers everyday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.

Values:Open, Trusted and Bold

• HPE:Platinum Partner – FY23 UK&I Solution Provider of the Year
• Fortinet:Elite VIP Program – one of only 2 in the UK
• Palo Alto & Crowdstrike:part of our NextDefense Cyber Security Portfolio