Technical Deskside Support Engineer

WebHosting; West of England; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Telefónica Tech seeks an on-site Technical Support Engineer in Bristol to deliver hands-on technical support for a major client. You will perform on-site diagnostics, install network equipment, and coordinate with offsite teams to resolve incidents within agreed SLAs.

The role requires strong communication, customer-facing skills, and the ability to triage issues while maintaining documentation. This is an onsite position supporting a prestigious client base in the UK.

Qualifications

• Experience in on-site technical support and customer interaction.
• Ability to triage incidents and coordinate with offsite teams.
• Strong communication and problem-solving skills.

Responsibilities

• Provide on-site technical support in Bristol for Telefónica Tech client.
• Install and support network equipment (access switches, printers, AV gear) at customer premises.
• Perform daily checks, log and escalate incidents with third-party vendors as needed.
• Document work and maintain service standards under guidance.

Skills

On-site support

Network installation

Ticket triage

Customer liaison

Tools

Printers

Access switches

Job description

TelefonicaTech ·United Kingdom, Bristol

Job Description

Technical Support Engineer – Fully Onsite – Bristol

This is a full-time onsite Support Engineer to provide technical support to a prestigious client, based in Central Bristol.

Job Duties:

• To help determine customer needs, as the customers first point of contact with Telefónica Tech, this is a vital role within the organisation.
• Engineers will be technically proficient at performing on-site support and triage activities forDesk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers; Audio Visual Equipment; Room Booking Tablets; Digital Signage.
• On-site engineers will also upscale incidents to the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required.
• Daily checks and management, monitoring of on-site equipment.
• Triage and log tickets with 3rd party vendors.
• Assist with the installation and support of network equipment at customer’s premises to ensure effective service within agreed time scales and to the standards required by the company inclusive of documentation.
• In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.

Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers everyday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.

Values:Open, Trusted and Bold

• HPE:Platinum Partner – FY23 UK&I Solution Provider of the Year
• Fortinet:Elite VIP Program – one of only 2 in the UK
• Palo Alto & Crowdstrike:part of our NextDefense Cyber Security Portfolio