Bristol: Customer Experience Advisor for Parcels

DPD; West of England; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Job summary

DPD Bristol is seeking a Customer Service Advisor to support internal and external customers with parcel collection or delivery needs. You will work with Drivers, Shift Managers and Operations Managers to identify issues, solve problems and take ownership of resolutions.

You will handle delivery status inquiries, provide Proof of Delivery, investigate missing parcels and resolve disputes, while promoting our products and services to both new and existing customers.

Qualifications

• Proven experience in a fast-paced customer service environment.
• Strong communication skills with a confident telephone manner and ability to build rapport.
• Polite and professional at all times with a willingness to go the extra mile to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes.
• High levels of self-motivation and initiative to effectively problem solve.
• Support the DP D DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Responsibilities

• Assist internal and external customers with parcel collection or delivery queries and POD requests.
• Work closely with Drivers, Shift Managers and Operations Managers to identify issues and resolve them.
• Answer queries about delivery status and provide Proof of Delivery (POD).
• Investigate missing parcels and resolve delivery disputes; promote DP D products and services to customers.

Skills

Customer service

Communication

Politeness & professionalism

Administration

Self-motivation

DPD values

Tools

Microsoft Office

Job description

DPD Bristol is seeking a Customer Service Advisor to support internal and external customers with parcel collection or delivery needs. You will work with Drivers, Shift Managers and Operations Managers to identify issues, solve problems and take ownership of resolutions.

You will handle delivery status inquiries, provide Proof of Delivery, investigate missing parcels and resolve disputes, while promoting our products and services to both new and existing customers.