Customer Service Advisor - Parcel & Delivery Support

DPD UK; East Midlands; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance of 4 x salary

Free onsite car parking

Health Kiosks

Discounted shopping

Milestone Days off

Eye tests

Job summary

DPD UK in Derby is hiring a customer service advisor to support both internal and external customers regarding parcel collection or delivery. You will work closely with Drivers, Shift Managers and Operations Managers to identify issues, problem-solve, and take ownership of resolutions.

You’ll focus on answering queries about delivery status, supplying Proof of Delivery, investigating missing parcels, resolving disputes, and promoting company products and services to customers.

Qualifications

• Experience in fast-paced customer service environments.
• Strong communication skills with a confident telephone manner.
• Polite, professional, and willing to go the extra mile.
• Excellent administration skills with MS Office.
• Self-motivation and initiative to solve problems.
• Demonstrate DP D DNA values: Passion, Respect, Honesty, Flexibility, Hard Work, Accountability.

Responsibilities

• Assist internal and external customers with collection or delivery of parcels.
• Collaborate with Drivers, Shift Managers and Operations Managers to identify issues and resolve them.
• Answer queries about delivery status and provide Proof of Delivery (POD).
• Investigate missing parcels and resolve delivery disputes.
• Promote DPD products and services to customers.

Skills

Customer service

Communication

Telephone manner

Rapport building

Administration

Self-motivation

DPD values

Tools

MS Office

Job description

DPD UK in Derby is hiring a customer service advisor to support both internal and external customers regarding parcel collection or delivery. You will work closely with Drivers, Shift Managers and Operations Managers to identify issues, problem-solve, and take ownership of resolutions.

You’ll focus on answering queries about delivery status, supplying Proof of Delivery, investigating missing parcels, resolving disputes, and promoting company products and services to customers.