Delivery Customer Service Advisor

DPD Group UK

West Midlands

On-site

GBP 21,000 - 26,000

Full time

13 days ago

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Holiday trading

Enhanced maternity/paternity package

Free life assurance 4x salary

Free onsite car parking

Health kiosks at locations

Discounted shopping (retail)

Job summary

DPD is seeking a Customer Service Advisor in the West Midlands to support both internal and external customers with parcel collection or delivery. You will work with Drivers and Operations Managers to identify issues, solve problems, and take ownership to resolve them.

You will answer delivery-status queries, supply PODs, investigate missing parcels, and handle delivery disputes while promoting DPD products and services to customers.

Qualifications

Experience in a fast paced customer service environment.
Strong communication skills with a confident telephone manner.
Willingness to go the extra mile to exceed customer expectations.
Excellent administration skills with the ability to use Microsoft Office programmes.
Demonstrate self-motivation and initiative to effectively problem solve.
Demonstrate the core DPD values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Responsibilities

Answer queries about delivery status and provide Proof of Delivery (POD).
Carry out investigations for missing parcels and resolve delivery disputes.
Promote company products and services to new and existing customers.

Skills

Fast-paced experience

Strong communication

Telephone manner

Microsoft Office

Problem solving

Customer focus

Tools

Microsoft Office

Job description

You will answer delivery-status queries, supply PODs, investigate missing parcels, and handle delivery disputes while promoting DPD products and services to customers.

Get your free, confidential resume review.

or drag and drop your file here.