Parcel Customer Care & Delivery Support Advisor

DPD Group UK; Newbury, Guildford, Basingstoke, Burgess Hill; Presencial; GBP 22 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Holiday trading

Life assurance 4x salary

Onsite parking

Health kiosks

Retail discounts

Milestone days off

Eye care support

Resumo da oferta

DPD is seeking a Customer Service Advisor in the UK to support both internal and external customers about parcel collection and delivery. You will work closely with Drivers and Operations Managers to identify issues, proactively solve problems and own resolutions.

The role emphasizes strong communication, a professional telephone manner, and a commitment to excellent service as part of a busy logistics team. Comprehensive benefits apply from day one.

Qualificações

• Experience in a fast-paced customer service environment.
• Strong communication skills and a confident telephone manner.
• Polite and professional at all times with a willingness to go the extra mile to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes.
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Responsabilidades

• Answer queries regarding delivery status and provide Proof of Delivery (POD).
• Carry out investigations for missing parcels and resolve delivery disputes.
• Promote DPD products and services to new and existing customers.

Conhecimentos

Fast-paced CS experience

Communication skills

Telephone etiquette

Rapport building

Professionalism

Administration skills

MS Office familiarity

Descrição da oferta de emprego

DPD is seeking a Customer Service Advisor in the UK to support both internal and external customers about parcel collection and delivery. You will work closely with Drivers and Operations Managers to identify issues, proactively solve problems and own resolutions.

The role emphasizes strong communication, a professional telephone manner, and a commitment to excellent service as part of a busy logistics team. Comprehensive benefits apply from day one.