Customer Service Advisor: Fast-Paced Parcel Support & Resolution

DPD Group UK; City Of London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday trading

Enhanced parental leave

Life assurance 4x salary

Onsite parking

Health kiosks

Retail discounts

Milestone days off

Eye tests

Job summary

DPD is recruiting a Customer Service Advisor to support internal and external customers with parcel collection and delivery queries, PODs, and dispute resolution. You will work closely with Drivers, Shift Managers and Operations Managers to provide proactive solutions and ownership of issues.

You should have solid experience in fast-paced customer service, excellent communication, and strong administration skills with MS Office.

Qualifications

• Experience in a fast-paced customer service environment.
• Excellent communication and rapport building with customers.
• Polite, professional demeanour and willingness to go the extra mile.
• Strong administration skills with Microsoft Office applications.
• Self-motivation and initiative to solve problems.
• Understand and demonstrate the DPD values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Responsibilities

• Answer queries about delivery status and provide Proof of Delivery (POD).
• Conduct investigations for missing parcels and resolve delivery disputes.
• Promote DPD products and services to customers.
• Collaborate with Drivers, Shift Managers and Operations Managers to resolve issues.

Skills

Fast-paced CS

Strong communication

Telephone manners

Customer rapport

Problem solving

Microsoft Office

Job description

DPD is recruiting a Customer Service Advisor to support internal and external customers with parcel collection and delivery queries, PODs, and dispute resolution. You will work closely with Drivers, Shift Managers and Operations Managers to provide proactive solutions and ownership of issues.

You should have solid experience in fast-paced customer service, excellent communication, and strong administration skills with MS Office.