Service Advisor Apprenticeship

Inspiro Learning; Poole; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading apprenticeship provider in Poole seeks a Customer Service Practitioner apprentice to join their team. The role involves arranging customer bookings, handling paperwork, and collaborating with various departments. Ideal candidates will have GCSEs in English, Maths, and one other subject, along with strong communication skills and a passion for customer service. This apprenticeship offers excellent career progression opportunities and a chance to develop vital skills in a supportive environment.

Qualifications

• GCSEs in English, Maths, and one other subject are required.
• Predicted grades accepted.

Responsibilities

• Arrange bookings and appointments for customers.
• Complete administrative paperwork and process warranty claims.
• Liaise with departments to ensure great customer experience.
• Assist in promoting sales of accessories and service plans.

Skills

Enthusiasm and willingness to learn

Teamwork

Strong communication

Customer Service

Education

GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject

Job description

Programme name Customer Service Practitioner Standard (Level 2)

One in every nine vans sold in the UK is a Volkswagen Commercial Vehicle. Dependable, Partnership and Economical. These are the brand values of Volkswagen Commercial Vehicles. With a vehicle range that includes the iconic camper van to our more modern Amarok’s and transporters, it’s no wonder our customers are loyal supporters of our brand.

We are looking for the next generation of apprentices to work within our retail network, taking on the technical and life skills that will be the foundation of a rewarding career.

Job description

The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary. Some duties on a day‑to‑day basis may include:

• Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
• Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
• Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
• Promotion: assisting with the sale of accessories and service plans.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Qualifications required

GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject.

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A – C or above in English, Maths and either a Science or Technical subject.

‘Equivalent’ grades include:

• BTEC first diplomas and certificates
• OCR Nationals
• Key Skills Level 2
• NVQs
• Essential Skills (Wales)
• Functional Skills Level 2
• Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.

Personal qualities

Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer Service

Things to consider

As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation or any other protected characteristic.

English and Maths guidance from the government changed on 11th February 2025. This employer wishes to support upskilling in both English and Maths by exception and as such the entry grade criteria as advertised still applies.

The closing date for this vacancy is 29th January and interviews are expected to be held week commencing 3rd February. We reserve the right to close the advert early if we receive a sufficient number of applications. We therefore advise candidates to submit their applications as early as possible to avoid disappointment.