Branch Operations Leader — Drive Service & Team Growth

Euro Car Parts Ltd.; St Albans; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Enhanced annual leave

Career growth opportunities

Life assurance

Employee assistance programme

Gym discounts

Healthcare perks

Cycle to work scheme

Retail & staff discounts

Job summary

LKQ is seeking a proactive Duty Manager to lead a busy UK branch, overseeing retail, warehouse and fleet operations. You will coach the team, drive high standards and ensure a top‑level customer experience while delivering strong performance across sales and operations.

You will promote safety, manage stock and costs, and collaborate with cross‑functional teams to optimise day-to-day activities. A flexible, customer‑focused leader is required.

Qualifications

• Experience leading, coaching and developing teams in retail/warehouse settings.
• Strong focus on customer service and operational excellence.
• Ability to manage KPIs and improve performance.

Responsibilities

• Lead day-to-day branch operations across retail, warehouse and fleet functions.
• Coach and develop colleagues; run daily team briefings and performance conversations.
• Deliver excellent customer experience and manage customer queries.
• Drive branch sales, profit and efficiency targets and control costs.
• Ensure safety, compliance and accurate stock and cash handling.
• Utilise data and KPIs to identify opportunities for improvement.

Skills

People leadership

Retail operations

Stock control

KPIs & data

Customer service

Communication

Job description

LKQ is seeking a proactive Duty Manager to lead a busy UK branch, overseeing retail, warehouse and fleet operations. You will coach the team, drive high standards and ensure a top‑level customer experience while delivering strong performance across sales and operations.

You will promote safety, manage stock and costs, and collaborate with cross‑functional teams to optimise day-to-day activities. A flexible, customer‑focused leader is required.