Branch Operations Leader

Euro Car Parts Ltd.; Reading; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Enhanced Annual Leave

Exciting Career Growth

Life Assurance

24/7 Employee Assistance Programme

Exclusive Gym Discounts

Comprehensive Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Descripción de la vacante

LKQ Reading is seeking an ambitious Duty Manager to join our branch leadership team. You’ll lead day-to-day operations across retail, warehouse and fleet, ensuring safe, efficient and commercially focused performance while delivering an outstanding customer experience.

You’ll coach and develop colleagues, run daily briefings, manage KPIs and inventory, and partner with sales to drive branch growth. This is a dynamic role in a fast-paced, customer‑led environment that rewards initiative and

Formación

• Previous supervisory or management experience within retail, warehouse, logistics or distribution.
• A full UK driving licence
• Experience leading, coaching and developing teams.
• Strong organisational and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Experience managing KPIs and operational performance.
• A customer-focused mindset with a drive to deliver outstanding service.
• Good knowledge of stock control and operational processes.
• Strong commercial awareness and the ability to influence business performance.
• Confidence working with operational systems and reporting tools.
• A flexible approach and the ability to perform under pressure.

Responsabilidades

• Leading the day-to-day running of the branch across retail, warehouse and fleet operations.
• Coordinating resources to ensure smooth, efficient operations and excellent customer service.
• Driving operational excellence by maintaining company standards, policies and procedures.
• Managing stock accuracy, inventory control and stock take activities.
• Ensuring pick-to-manifest targets and customer service SLAs are consistently achieved.
• Overseeing returns, warranties and reverse logistics processes.
• Supporting Click & Collect and delivery operations.
• Ensuring fleet compliance, vehicle readiness and operational efficiency.
• Coaching, motivating and developing colleagues across all operational areas.
• Delivering engaging daily team brieflyings.
• Conducting performance conversations and supporting individual development plans.
• Assisting with recruitment, onboarding and succession planning.
• Creating a positive, inclusive and customer-focused culture.
• Building a flexible, multi-skilled team capable of delivering exceptional results.
• Championing a customer-first culture throughout the branch.
• Supporting colleagues to deliver outstanding service every day.
• Resolving customer queries professionally and efficiently.
• Working closely with sales and operational teams to maximise customer opportunities.
• Maintaining high standards of branch presentation and operational excellence.
• Supporting delivery of branch sales, profit and margin targets.
• Monitoring operational costs, payroll and productivity.
• Maintaining robust cash handling and stock control procedures.
• Using KPIs and operational data to identify opportunities for continuous improvement.
• Supporting branch growth through operational excellence and commercial awareness.
• Promoting a safety-first culture across the branch.
• Ensuring compliance with Health & Safety legislation and company policies.
• Supporting operational, financial and stock audits.
• Maintaining accurate compliance records and operational controls.
• Ensuring all colleagues complete mandatory training and compliance requirements.
• Experience with fleet operations, inventory management or P&L responsibility would be advantageous but isn’t essential.

Conocimientos

People leadership

Customer service

Operations management

KPIs & performance

Educación

Full UK driving licence

Descripción del empleo

LKQ Reading is seeking an ambitious Duty Manager to join our branch leadership team. You’ll lead day-to-day operations across retail, warehouse and fleet, ensuring safe, efficient and commercially focused performance while delivering an outstanding customer experience.

You’ll coach and develop colleagues, run daily briefings, manage KPIs and inventory, and partner with sales to drive branch growth. This is a dynamic role in a fast-paced, customer‑led environment that rewards initiative and