Branch Operations Leader: Drive Service & Growth

Euro Car Parts Ltd.; Barnstaple; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Enhanced annual leave

Career growth across UK & Europe

Life assurance

Employee assistance programme

Gym discounts

Healthcare perks

Cycle to work scheme

Retail & staff discounts

Job summary

Euro Car Parts Ltd. in Barnstaple is seeking an experienced Duty Manager to lead the day-to-day operation of the branch, spanning retail, warehouse and fleet functions.

Reporting to the Branch Manager, you will guide a multi-skilled team to deliver outstanding service and branch performance. You will coach, motivate and develop colleagues, run daily briefings, manage recruitment and onboarding, and create a positive, customer-focused culture while ensuring safety and compliance.

Qualifications

• You’ll be an experienced people leader with a passion for operational excellence and customer service.

Responsibilities

• Lead day-to-day branch operations across retail, warehouse and fleet.
• Coordinate resources to ensure smooth, efficient operations and excellent customer service.
• Drive operational excellence by maintaining company standards, policies and procedures.
• Manage stock accuracy, inventory control and stock take activities.
• Ensure pick-to-manifest targets and customer service SLAs are consistently achieved.
• Oversee returns, warranties and reverse logistics processes.
• Support Click & Collect and delivery operations.
• Ensure fleet compliance, vehicle readiness and operational efficiency.
• Coach, motivate and develop colleagues across all operational areas.
• Deliver engaging daily team briefings and performance conversations.
• Assist with recruitment, onboarding and succession planning.
• Create a positive, inclusive and customer-focused culture.
• Build a flexible, multi-skilled team capable of delivering exceptional results.
• Champion a customer-first culture and resolve queries efficiently.
• Monitor KPIs and pursue continuous improvement.

Skills

People leadership

Operational excellence

Customer service

Stock control

KPIs & reporting

Communication

Driving licence

Retail & logistics experience

Job description

Euro Car Parts Ltd. in Barnstaple is seeking an experienced Duty Manager to lead the day-to-day operation of the branch, spanning retail, warehouse and fleet functions.

Reporting to the Branch Manager, you will guide a multi-skilled team to deliver outstanding service and branch performance. You will coach, motivate and develop colleagues, run daily briefings, manage recruitment and onboarding, and create a positive, customer-focused culture while ensuring safety and compliance.