Branch Operations Lead | Customer Focus & Growth

Euro Car Parts Ltd.; Inverness; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced Annual Leave

Career Growth

Life Assurance

EAP

Gym Discounts

Healthcare

Cycle to Work

Staff Discounts

Job summary

Euro Car Parts Ltd in Inverness is seeking a Duty Manager to lead daily branch operations across retail, warehouse and fleet, delivering excellent customer service and driving operational excellence. You will coach and develop a high-performing team, manage stock, KPI performance and safety compliance.

Join Euro Car Parts Ltd for a varied leadership role with career progression, a competitive salary and a strong focus on customer experience and operational efficiency.

Qualifications

• Previous supervisory or management experience within retail, warehouse, logistics or distribution.
• Strong people leadership and team development skills.
• Experience managing KPIs and operational performance.

Responsibilities

• Leading the day-to-day branch operation across retail, warehouse and fleet functions.
• Coach, motivate and develop colleagues; deliver engaging daily briefings.
• Ensure safety, compliance and stock accuracy; manage costs and productivity.
• Drive customer service, store presentation and branch profitability.
• Oversee Click & Collect, deliveries, returns and reverse logistics.

Skills

Supervisory experience

Retail leadership

KPI management

Stock control

Team development

Job description

Euro Car Parts Ltd in Inverness is seeking a Duty Manager to lead daily branch operations across retail, warehouse and fleet, delivering excellent customer service and driving operational excellence. You will coach and develop a high-performing team, manage stock, KPI performance and safety compliance.

Join Euro Car Parts Ltd for a varied leadership role with career progression, a competitive salary and a strong focus on customer experience and operational efficiency.