Branch Operations Leader & Customer Champion

Euro Car Parts Ltd.; Warwick; Presencial; GBP 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Enhanced annual leave including bank

Career growth across UK & Europe

Life assurance

Employee assistance programme

Gym discounts

Healthcare perks

Cycle to work scheme

Retail & staff discounts

Descripción de la vacante

Euro Car Parts Ltd is seeking a proactive Duty Manager to lead the branch and drive high standards across retail, warehouse and fleet. You will report to the Branch Manager and develop a multi-skilled team to deliver exceptional service.

In this role, you’ll manage day-to-day operations, coach colleagues, monitor KPIs and ensure safe, compliant, cost-aware performance while focusing on customer satisfaction and operational excellence.

Formación

• Experience in retail, warehouse, logistics or distribution.
• Proven ability to lead and develop teams.
• Strong communication and organisational skills.

Responsabilidades

• Lead day-to-day branch operations across retail, warehouse and fleet.
• Ensure safe, efficient, commercially-driven operations with excellent customer service.
• Coach and develop colleagues; deliver daily team briefings and performance conversations.
• Manage stock accuracy, inventory control and stock takes; monitor KPIs.
• Drive customer experience and resolve inquiries professionally.
• Support Click & Collect and delivery operations; ensure fleet readiness.

Conocimientos

People leadership

Supervisory experience

Retail/warehouse ops

Communication skills

KPI management

Customer service

Stock control

Fleet operations

Herramientas

ERP systems

Descripción del empleo

Euro Car Parts Ltd is seeking a proactive Duty Manager to lead the branch and drive high standards across retail, warehouse and fleet. You will report to the Branch Manager and develop a multi-skilled team to deliver exceptional service.

In this role, you’ll manage day-to-day operations, coach colleagues, monitor KPIs and ensure safe, compliant, cost-aware performance while focusing on customer satisfaction and operational excellence.