Branch Operations Leader - Customer Experience & Growth

Euro Car Parts Limited; Whitefield; On-site; GBP 28,000 - 34,000; Full time

Job summary

Euro Car Parts Limited is seeking an experienced Duty Manager to join our branch leadership team in the UK. Reporting to the Branch Manager, you will lead day-to-day operations across retail, warehouse and fleet, delivering exceptional customer service and driving performance.

You will coach and develop a high-performing team, maintain stock accuracy, and ensure safety and compliance standards are met. Applicants should have supervisory experience and a full UK driving licence, with a

Qualifications

• Experienced people leader with a passion for operational excellence and customer service.
• Ideal candidate has supervisory or management experience within retail, warehouse, logistics or distribution.
• Must hold a full UK driving licence.
• Experience leading, coaching and developing teams.

Responsibilities

• Lead the day-to-day operation across retail, warehouse and fleet to deliver outstanding customer service.
• Coordinate resources for smooth operations and strong performance.
• Drive operational excellence by upholding standards, policies and procedures.
• Manage stock accuracy, inventory control and stock takes.
• Support Click & Collect and delivery operations; ensure fleet readiness and efficiency.
• Promote safety and compliance with Health & Safety legislation.

Skills

People leadership

Customer service

KPI management

Stock control

Job description

Euro Car Parts Limited is seeking an experienced Duty Manager to join our branch leadership team in the UK. Reporting to the Branch Manager, you will lead day-to-day operations across retail, warehouse and fleet, delivering exceptional customer service and driving performance.

You will coach and develop a high-performing team, maintain stock accuracy, and ensure safety and compliance standards are met. Applicants should have supervisory experience and a full UK driving licence, with a