Branch Operations Leader – Customer Experience & Growth

Euro Car Parts Ltd.; East Suffolk; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Enhanced annual leave including bank h

Career growth across the UK & Europe

Life assurance

24/7 employee assistance programme

Gym discounts

Healthcare perks (GP, hospital plan)

Cycle to work scheme

Retail & staff discounts

Job summary

Euro Car Parts Ltd. is seeking a proactive Duty Manager to join our branch leadership team in the United Kingdom.

You will lead day-to-day operations across retail, warehouse and fleet, coach and develop a high-performing team, and ensure exceptional customer service while maintaining safety and efficiency. You will drive operational excellence, manage KPIs, support recruitment and onboarding, and uphold brand standards.

Qualifications

• Previous supervisory or management experience within retail, warehouse, logistics or distribution.
• A full UK driving licence.
• Experience managing KPIs and operational performance.
• Customer-focused mindset with ability to deliver outstanding service.

Responsibilities

• Leading the operation across retail, warehouse and fleet.
• Coaching, motivating and developing colleagues.
• Delivering engaging daily team briefings and performance conversations.
• Recruitment, onboarding and succession planning.
• Maintaining high standards of branch presentation and operational excellence.
• Driving branch sales, profit and margin targets and cost control.

Skills

Team leadership

Organisation

Communication

KPI management

Customer focus

Stock control

Commercial awareness

Operational systems

Adaptability

Supervisory experience

Job description

Euro Car Parts Ltd. is seeking a proactive Duty Manager to join our branch leadership team in the United Kingdom.

You will lead day-to-day operations across retail, warehouse and fleet, coach and develop a high-performing team, and ensure exceptional customer service while maintaining safety and efficiency. You will drive operational excellence, manage KPIs, support recruitment and onboarding, and uphold brand standards.