Branch Operations Leader — Customer Experience & Growth
LKQ Europe
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Benefits offered by this job
Job summary
LKQ Europe is seeking an experienced Duty Manager to join our Bath branch leadership team. You will report to the Branch Manager and work with other Duty Managers to oversee daily operations across retail, warehouse and fleet functions.
You will lead a multi-skilled team, drive operational excellence, and ensure an outstanding customer experience while maintaining branch standards and compliance. A hands-on leader who can balance people development with commercial performance will thrive in this
Qualifications
- Experience leading teams in retail, warehouse, logistics or distribution.
- Strong focus on customer service and operating excellence.
- Proven ability to coach, recruit and develop colleagues.
- Full UK driving licence and ability to manage cross-functional operations.
Responsibilities
- Lead day-to-day branch operations across retail, warehouse and fleet.
- Coach, motivate and develop colleagues; manage performance.
- Deliver exceptional customer service and resolve inquiries.
- Drive sales, costs, and KPI performance to meet targets.
- Ensure safety, compliance and stock control across the branch.
- Oversee fleet readiness, returns, and logistics processes.
Skills
Job description
LKQ Europe is seeking an experienced Duty Manager to join our Bath branch leadership team. You will report to the Branch Manager and work with other Duty Managers to oversee daily operations across retail, warehouse and fleet functions.
You will lead a multi-skilled team, drive operational excellence, and ensure an outstanding customer experience while maintaining branch standards and compliance. A hands-on leader who can balance people development with commercial performance will thrive in this
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