Branch Manager – Optics & Hearing Care (Maternity Cover)

Scrivens-Opticians-; Walthamstow; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Family-run culture

Staff discounts

Pension scheme

28 days annual leave

Job summary

Scrivens Opticians & Hearing Care is seeking a Branch Manager in the United Kingdom to lead a dedicated team, delivering outstanding customer service and expert eye and hearing care. You will drive sales, manage operations, train staff, ensure regulatory compliance, and engage with the local community to grow the branch while upholding high professional standards.

This is a full-time maternity cover role with a supportive, family-run culture, offering competitive benefits and opportunities for

Qualifications

• Experience as retail manager, ideally in optics/healthcare.
• Strong leadership and people management skills.
• Customer-first mindset with excellent communication abilities.
• Commercial awareness and proactive problem solving.
• Basic IT skills and familiarity with point-of-sale systems.

Responsibilities

• Lead and motivate your team to provide outstanding customer service.
• Manage branch operations, meet sales targets and drive growth.
• Oversee staff training, coaching and performance management.
• Ensure customers receive expert eye/hearing care and advice.
• Oversee stock management, compliance, and branch efficiency.
• Collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence.
• Engage with the local community to promote the branch and build customer relationships.
• Maintain compliance with company policies and health & safety standards.

Skills

Leadership

People management

Customer service

Communication

Commercial awareness

IT basics

POS systems

Tools

POS systems

Job description

Scrivens Opticians & Hearing Care is seeking a Branch Manager in the United Kingdom to lead a dedicated team, delivering outstanding customer service and expert eye and hearing care. You will drive sales, manage operations, train staff, ensure regulatory compliance, and engage with the local community to grow the branch while upholding high professional standards.

This is a full-time maternity cover role with a supportive, family-run culture, offering competitive benefits and opportunities for