Branch Manager — Optics & Hearing Care Leader

Scrivens-Opticians-; England; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

Career progression

Training and development

Family-run culture

28 days annual leave incl bank hols

Job summary

Scrivens Opticians & Hearing Care is seeking a Branch Manager to lead a dedicated team and drive exceptional eye and hearing care. You will inspire staff, deliver outstanding customer service and achieve branch targets.

We’re looking for an experienced retail manager with leadership skills, a customer-first mindset, and strong communication. Basic IT and POS experience are required. Join us to grow the branch and promote clinical excellence within a family-run culture.

Qualifications

• Proven leadership and people management experience.
• Strong customer-first mindset and service orientation.
• Basic IT skills and familiarity with point-of-sale systems.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service.
• Manage all branch operations, including meeting sales targets and driving business growth.
• Oversee staff training, coaching and performance management.
• Ensure every customer receives expert advice and the highest quality of care.
• Oversee stock management, compliance, and day-to-day branch efficiency.
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence.
• Engage with the local community to promote the branch and build strong customer relationships.
• Maintain compliance with Company policies, health and safety standards and regulatory requirements.

Skills

Leadership

Customer service

Retail management

Communication

Team motivation

POS familiarity

Tools

POS systems

Job description

Scrivens Opticians & Hearing Care is seeking a Branch Manager to lead a dedicated team and drive exceptional eye and hearing care. You will inspire staff, deliver outstanding customer service and achieve branch targets.

We’re looking for an experienced retail manager with leadership skills, a customer-first mindset, and strong communication. Basic IT and POS experience are required. Join us to grow the branch and promote clinical excellence within a family-run culture.