Branch Manager – Optics & Hearing Care Leader

Scrivens Opticians & Hearing Care; Southampton; Vor Ort; GBP 36.000 - 52.000; Vollzeit

Benefits dieser Stelle

Staff discounts

Pension scheme

Career development

Zusammenfassung

Scrivens Opticians & Hearing Care in Southampton is seeking a Branch Manager to lead a dedicated team, deliver outstanding customer service, and drive branch performance in eye and hearing care.

You will inspire staff, maintain clinical standards, manage operations and sales, and engage with the local community. The role offers a competitive salary, staff discounts, a pension scheme and 28 days annual leave pro-rata.

Qualifikationen

• Experience in retail management or leadership roles.
• Background in optics, audiology, or healthcare preferred.
• Strong leadership and communication skills.
• Customer-first mindset and problem-solving ability.
• Familiarity with POS systems and basic IT skills.

Aufgaben

• Lead and motivate your team to consistently provide outstanding customer service.
• Manage branch operations, including meeting sales targets and driving business growth.
• Oversee staff training, coaching and performance management.
• Ensure every customer receives expert advice and the highest quality of care.
• Oversee stock management, compliance, and day-to-day branch efficiency.
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence.
• Engage with the local community to promote the branch and build strong customer relationships.
• Maintain compliance with Company policies, health and safety standards and regulatory requirements.

Kenntnisse

Leadership

People management

Customer service

Communication

Commercial awareness

Tools

POS systems

Jobbeschreibung

Scrivens Opticians & Hearing Care in Southampton is seeking a Branch Manager to lead a dedicated team, deliver outstanding customer service, and drive branch performance in eye and hearing care.

You will inspire staff, maintain clinical standards, manage operations and sales, and engage with the local community. The role offers a competitive salary, staff discounts, a pension scheme and 28 days annual leave pro-rata.