Branch Manager, Optics & Hearing Care Growth Leader

Scrivens Opticians & Hearing Care; Oldbury; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Staff discounts

Pension scheme

Annual leave 28 days

Family-run culture

Job summary

Scrivens Opticians & Hearing Care in Oldbury is seeking a Branch Manager to lead a dedicated team and deliver outstanding eye and hearing care. You will drive sales, ensure clinical excellence, and maintain high professional standards in a customer-focused environment.

We offer a competitive salary, ongoing training, career progression, staff discounts, and a supportive family-run culture with generous benefits including pension and 28 days leave.

Qualifications

• We are seeking an experienced retail manager with optics, audiology, or healthcare background.
• Strong leadership and people management skills with a customer-first mindset.
• Excellent communication abilities and strong commercial awareness.
• Basic IT skills and familiarity with point-of-sale systems required.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

Skills

Leadership

Customer service

People management

Communication

Commercial awareness

Problem solving

IT basics

Tools

Point-of-sale (POS) systems

Job description

Scrivens Opticians & Hearing Care in Oldbury is seeking a Branch Manager to lead a dedicated team and deliver outstanding eye and hearing care. You will drive sales, ensure clinical excellence, and maintain high professional standards in a customer-focused environment.

We offer a competitive salary, ongoing training, career progression, staff discounts, and a supportive family-run culture with generous benefits including pension and 28 days leave.