Branch Manager: Optics & Hearing Care Leader

Scrivens Opticians & Hearing Care; Greater London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Staff discounts

28 days annual leave incl bank hols (F

Pension scheme

Job summary

Scrivens Opticians & Hearing Care is hiring a Branch Manager in the United Kingdom to lead a dedicated team and drive exceptional eye and hearing care. You will inspire staff, achieve sales targets, and maintain clinical excellence while delivering outstanding customer service.

The role emphasizes leadership, team development, and a hands-on approach in a fast-paced, customer-focused environment with a family‑run company culture and competitive benefits.

Qualifications

• Experience in retail management, preferably in optics/audiology/healthcare.
• Strong leadership and people management skills.
• Customer-first mindset and excellent communication abilities.
• Commercial awareness with proactive, hands‑on approach to developing your team.
• Basic IT skills and familiarity with point-of-sale systems.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

Skills

Leadership

Customer service

Communication

Commercial awareness

Problem solving

IT basics

POS familiarity

Tools

POS systems

Job description

Scrivens Opticians & Hearing Care is hiring a Branch Manager in the United Kingdom to lead a dedicated team and drive exceptional eye and hearing care. You will inspire staff, achieve sales targets, and maintain clinical excellence while delivering outstanding customer service.

The role emphasizes leadership, team development, and a hands-on approach in a fast-paced, customer-focused environment with a family‑run company culture and competitive benefits.