Branch Manager

Scrivens-Opticians-; Walthamstow; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Family-run culture

Staff discounts

Pension scheme

28 days annual leave

Job summary

Scrivens Opticians & Hearing Care is seeking a Branch Manager in the United Kingdom to lead a dedicated team, delivering outstanding customer service and expert eye and hearing care. You will drive sales, manage operations, train staff, ensure regulatory compliance, and engage with the local community to grow the branch while upholding high professional standards.

This is a full-time maternity cover role with a supportive, family-run culture, offering competitive benefits and opportunities for

Qualifications

• Experience as retail manager, ideally in optics/healthcare.
• Strong leadership and people management skills.
• Customer-first mindset with excellent communication abilities.
• Commercial awareness and proactive problem solving.
• Basic IT skills and familiarity with point-of-sale systems.

Responsibilities

• Lead and motivate your team to provide outstanding customer service.
• Manage branch operations, meet sales targets and drive growth.
• Oversee staff training, coaching and performance management.
• Ensure customers receive expert eye/hearing care and advice.
• Oversee stock management, compliance, and branch efficiency.
• Collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence.
• Engage with the local community to promote the branch and build customer relationships.
• Maintain compliance with company policies and health & safety standards.

Skills

Leadership

People management

Customer service

Communication

Commercial awareness

IT basics

POS systems

Tools

POS systems

Job description

About the role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

This is a Full Time Maternity cover role.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service

• Manage all branch operations, including meeting sales targets and driving business growth

• Oversee staff training, coaching and performance management

• Ensure every customer receives expert advice and the highest quality of care

• Oversee stock management, compliance, and day-to-day branch efficiency

• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence

• Engage with the local community to promote the branch and build strong customer relationships

• Maintain compliance with Company policies, health and safety standards and regulatory requirements

What we’re looking for

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.

Commercial awareness is essential, along with a proactive, hands‑on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.

If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.

What we offer

• Competitive salary with performance-based incentives

• Opportunities for ongoing training, career progression and personal development

• The chance to lead and develop a supportive, passionate team

• A family‑run company culture that values professionalism and a personal approach

• A rewarding benefits package including staff discounts and pension scheme

• 28 days annual leave including bank holidays (pro‑rata)

• Generous staff discount scheme