Branch Manager: Lead Eye & Hearing Care Team

Scrivens Opticians & Hearing Care; Sheffield; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

28 days annual leave (pro-rata)

Career progression opportunities

Job summary

Scrivens Opticians & Hearing Care in the United Kingdom is seeking a Branch Manager to lead a dynamic team and drive exceptional customer service and business performance. You will oversee day-to-day operations, coach staff and ensure high standards of eye and hearing care.

You'll motivate the team, manage sales targets, engage with the local community and uphold company policies. A hands-on leader with strong communication and retail experience will thrive in this role.

Qualifications

• Experience in retail management, preferably optics, audiology or healthcare.
• Strong leadership and people management skills.
• Customer-first mindset with excellent communication abilities.
• Commercial awareness and proactive problem solving.
• Basic IT skills and familiarity with point-of-sale systems.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

Skills

Leadership

Customer service

Sales targets

Team management

Tools

Point-of-sale systems

MS Office

Job description

Scrivens Opticians & Hearing Care in the United Kingdom is seeking a Branch Manager to lead a dynamic team and drive exceptional customer service and business performance. You will oversee day-to-day operations, coach staff and ensure high standards of eye and hearing care.

You'll motivate the team, manage sales targets, engage with the local community and uphold company policies. A hands-on leader with strong communication and retail experience will thrive in this role.