Branch Manager: Lead Growth & Customer Experience

Ultimate Banking Ltd; Brierley Hill; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading building society in Bromsgrove is seeking a Branch Manager to develop customer relationships and drive team performance. The role includes managing operations, addressing customer queries, and leading branch teams to deliver exceptional service. Candidates should have branch banking experience and a passion for member service. Competitive salary up to £30,300 with excellent benefits offered.

Benefits

Generous pension scheme

Private medical insurance

30 days annual leave plus bank holidays

Discretionary bonus

Qualifications

• Experience in branch banking with mentoring and leadership exposure.
• Passionate about delivering strong customer solutions.
• Collaborative and committed to member service.

Responsibilities

• Inspire and lead branch teams for exceptional customer experience.
• Handle sensitive customer queries and complaints.
• Create strategies for funding growth and corporate objectives.

Skills

Branch banking experience

Customer solution delivery

Team management

Proactive data analysis

Member-focused approach

Job description

A leading building society in Bromsgrove is seeking a Branch Manager to develop customer relationships and drive team performance. The role includes managing operations, addressing customer queries, and leading branch teams to deliver exceptional service. Candidates should have branch banking experience and a passion for member service. Competitive salary up to £30,300 with excellent benefits offered.