Branch Manager

Lloyd Recruitment - East Grinstead; Watford; On-site; GBP 36,000 - 38,000; Full time

Job summary

A market-leading recruitment agency in Watford is seeking an experienced Branch Manager to oversee daily operations and lead a small team. The ideal candidate will have a retail or customer service background and be passionate about home improvements. This full-time role offers a competitive salary of £36,000 – £38,000 with bonus schemes and ample benefits including training and a supportive work environment.

Benefits

Monthly, quarterly and annual bonus scheme

5 weeks' paid holiday

Convenient onsite parking

Company car and mobile phone

Pension contributions

Full training provided

Friendly and supportive working environment

Qualifications

• Experience leading a team in a retail or customer-facing role.
• A clean driving licence is necessary.

Responsibilities

• Manage and motivate a small team.
• Handle customer enquiries and sales.
• Schedule work for engineers.
• Process orders and assist with stock control.
• Liaise with suppliers to resolve issues.

Skills

Supervisory or managerial experience

Strong background in customer service

Excellent communication skills

Ability to manage time and prioritise workload

IT literate with good attention to detail

Team player with a positive attitude

Job description

Branch Manager

Watford - Full-time, Permanent

Lloyd Recruitment Services are excited to be working with a market‑leading company in Watford, who are looking for an experienced Branch Manager to join their team.

This is a fantastic opportunity for someone with a retail or customer‑facing background who enjoys leading a team and delivering excellent service. A passion for home improvements would be a real bonus!

You'll be responsible for the smooth day‑to‑day running of the branch, managing a small team of 4, and ensuring customers receive the highest level of service.

What's in it for you?

• Starting salary of £36,000 – £38,000 DOE
• Monthly, quarterly and annual bonus scheme
• 5 weeks' paid holiday
• Convenient onsite parking
• Company car and mobile phone
• Pension contributions
• Full training provided
• Friendly and supportive working environment

Hours

Monday - Friday, 7:30am - 5:00pm
1-2 Saturdays per month (9:00am - 12:30pm, on rotation)

What you'll be doing as the Branch Manager

• Managing and motivating a small team
• Handling customer enquiries and sales (face‑to‑face, phone and email)
• Scheduling work for engineers
• Processing orders and assisting with stock control
• Loading/unloading vehicles (some heavy lifting required)
• Liaising with suppliers and colleagues to resolve any issues
• Checking deliveries against paperwork to ensure accuracy

What we're looking for

• A clean driving licence
• Supervisory or managerial experience
• Strong background in customer service, sales or administration
• Excellent communication and organisational skills
• Ability to manage time and prioritise workload effectively
• IT literate with good attention to detail
• A team player with a positive attitude

Desirable

• Experience in the construction or home improvement industry

Why apply?

This is a brilliant opportunity to step into a rewarding role where your efforts will be recognised and rewarded. With a competitive salary, excellent bonus structure, and a friendly environment, this is the perfect next step if you're looking to grow your career in management.

Extra info

• Refer a friend and earn up to £500 (see website for details)

Lloyd Recruitment Services are acting as an employment agency for this vacancy and are an equal opportunities employer.