Branch Manager

Dawsongroup; Swindon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading asset rental company in Swindon seeks a Branch Manager to oversee operations and foster customer relationships. In this role, you will lead a team while ensuring outstanding service and efficient management. The ideal candidate should possess strong leadership skills and a passion for customer care. This position offers a competitive salary, generous leave, and a supportive workplace culture.

Benefits

Competitive salary package

25 days leave plus bank holidays

Career growth support and training

Collaborative work culture

Qualifications

• Experience in leadership roles, preferably in retail or rental sectors.
• Strong customer service orientations and relationship-building skills.
• Ability to manage operations efficiently and effectively.

Responsibilities

• Maintain branch performance and celebrate achievements.
• Lead and support team members in their development.
• Ensure operational safety and cleanliness of the branch.

Skills

Customer relationship building

Team leadership

Operational management

Clear communication

Problem-solving

Job description

What This Role Is All About:

As our Branch Manager, you’ll be the person who keeps everything ticking along - supporting your team, taking care of customers, and making sure the branch runs safely, efficiently, and with plenty of heart. You’ll make your mark by growing revenue, improving utilisation, and ensuring every customer leaves feeling well looked after.

This role blends people leadership, customer care, and operational know-how, all while making sure the branch feels welcoming and well organised.

What You’ll Be Doing

• Building warm, long-lasting customer relationships through handovers, reviews, and everyday conversations that matter
• Keeping an eye on branch performance and celebrating the little wins as much as the big ones
• Leading your team with kindness, clarity and encouragement - supporting their growth and helping them feel confident in their roles
• Making sure rental records, paperwork and admin stay accurate so customers get a smooth, simple experience every time
• Working closely with the wider team to retain customers and keep the fleet moving
• Ensuring the branch stays safe, clean and operating to a high standard, putting the wellbeing of staff and visitors first
• Looking after vehicles so they’re roadworthy, well maintained, and ready when customers need them - avoiding downtime wherever possible
• Maintaining strong relationships with suppliers, repair agents and partners to keep operations running smoothly
• Preparing straightforward reports and keeping your General Manager updated on anything important happening in the branch

What You’ll Bring

We welcome applicants from a wide range of backgrounds. We’re looking for someone who loves helping others, enjoys solving day‑to‑day challenges, and takes pride in running a branch that customers genuinely trust. If you enjoy leading people, supporting customers, and staying organised, you’ll settle in quickly.

You’ll thrive if you:

• Enjoy helping a team feel confident, capable and valued
• Feel comfortable guiding day‑to‑day operations
• Like building friendly, trusting customer relationships
• Stay calm and practical when challenges pop up
• Take pride in clear communication and tidy processes
• Have a genuine interest in people, safety and service

Why Join Us

Dawsongroup is known for being people‑first, supportive and forward‑thinking. When you join, you become part of a team that cares about doing things well and looking after each other.

You’ll enjoy:

• A competitive salary package
• 25 days leave (including your birthday) plus bank holidays and up to 10 days extra (time served and purchase scheme)
• Support, training and space to grow your career
• A welcoming, collaborative culture
• The chance to really shape how you branch operates

Join an asset rental business that puts people at the heart of everything. Your potential starts here — our team is our greatest strength

If you’re someone who loves people, takes pride in a well‑run workplace, and enjoys a role with real ownership, we’d love to hear from you. Apply today and let’s build something great together.