Branch Manager

Dawsongroup; Maidstone; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading rental solutions provider in Maidstone is seeking a Branch Manager to oversee daily operations and ensure excellent customer service. You will lead and mentor a team while focusing on operational quality and commercial success. Ideal candidates are confident in team leadership and have a customer-centric approach. This role offers competitive benefits including 25 days of annual leave, life assurance, and opportunities for career progression.

Benefits

25 days’ annual leave plus bank holidays

Life assurance

Wellbeing support

Long-term incentives

Cycle-to-work scheme

Seasonal gifts

Qualifications

• Confidence guiding a small team and supporting their development.
• Comfort in a customer-facing setting and an interest in building lasting partnerships.
• A practical approach to managing processes, juggling priorities and keeping administration accurate.
• Experience in rental, transport, automotive or commercial vehicles is helpful, but not essential.

Responsibilities

• Oversee the branch focusing on customer relationships, operational quality and commercial success.
• Lead and mentor your team, creating a positive environment for best work.
• Work closely with colleagues to provide a straightforward hire experience.

Skills

Team leadership

Customer relationship management

Process management

Problem solving

Education

Full UK driving licence

Job description

About this role:

Looking for a role where you can take the lead, support a team and keep a rental site running at its best? As a Branch Manager with Dawsongroup, you’ll oversee the day‑to‑day operation of a busy branch, making sure customers receive a smooth, reliable service while your team feel supported and confident in their roles.

What you’ll do

• Oversee the branch with a steady focus on customer relationships, operational quality and commercial success.
• Lead and mentor your team, creating a safe, positive environment where people can do their best work.
• Work closely with colleagues across sales, compliance and fleet to give customers a straightforward hire experience from start to finish.

What you’ll bring:

You enjoy taking ownership, setting clear standards and helping people grow. And if you’re not sure you meet every point, please still apply - potential and attitude count just as much as experience.

• Confidence guiding a small team and supporting their development.
• Comfort in a customer‑facing setting and an interest in building lasting partnerships.
• A practical approach to managing processes, juggling priorities and keeping administration accurate.
• A full UK driving licence and the right to work in the UK.
• Experience in rental, transport, automotive or commercial vehicles is helpful, but not essential.

About us:

For 90 years, Dawsongroup has supported businesses across the supply chain with reliable rental solutions. Our Truck and Trailer division is recognised for quality assets, attentive service and a commitment to helping customers work smarter and more safely.

• A respected and established name in the asset rental industry.
• Continued investment in people, fleet and facilities to support long‑term success.
• A culture built on integrity, safe working, problem solving and continuous improvement.
• A collaborative UK‑wide team who share knowledge and support each other.

What your future could look like:

We believe in helping people grow. With structured development routes, funded training and opportunities across the wider group, you’ll have a clear path to progress.

• 25 days’ annual leave plus bank holidays and your birthday off, with an option to purchase more.
• Life assurance, wellbeing support and routes for progression across the UK and beyond.
• Long‑term incentives, cycle‑to‑work scheme and seasonal gifts.
• A workplace where your ideas matter and your growth is encouraged.

Dawsongroup welcomes applications from people of all backgrounds and experiences.

If you’re ready to lead a branch within a trusted rental business - and want a career where your contribution truly counts - this could be your next step.

Join us and see what you can achieve.