Branch Manager

Ultimate Banking Ltd; Brierley Hill; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading building society in Bromsgrove is seeking a Branch Manager to develop customer relationships and drive team performance. The role includes managing operations, addressing customer queries, and leading branch teams to deliver exceptional service. Candidates should have branch banking experience and a passion for member service. Competitive salary up to £30,300 with excellent benefits offered.

Benefits

Generous pension scheme

Private medical insurance

30 days annual leave plus bank holidays

Discretionary bonus

Qualifications

• Experience in branch banking with mentoring and leadership exposure.
• Passionate about delivering strong customer solutions.
• Collaborative and committed to member service.

Responsibilities

• Inspire and lead branch teams for exceptional customer experience.
• Handle sensitive customer queries and complaints.
• Create strategies for funding growth and corporate objectives.

Skills

Branch banking experience

Customer solution delivery

Team management

Proactive data analysis

Member-focused approach

Job description

Branch Manager

Bromsgrove – 35 hrs per week 35 hrs per week - 08.45 til 16:15 & Saturdays 09:00 til 12:00 on a rota – with this half day taken in lieu during Monday to Friday.

To £30,300 dependent on experience+excellent benefits and discretionary bonus

Our client is a building society who are opening a new branch in Bromsgrove town centre, Worcestershire. Your role is to develop lasting relationships with new and existing customers, offering support and guidance as they navigate important milestones in their lives. You will also go out into the community to build customer loyalty and trust and gain valuable insights into local market needs.

Key responsibilities of the Branch Manager include:

• Inspiring, leading, and developing branch teams to deliver an exceptional customer experience.
• Working collaboratively across channels to personalise every interaction and provide the best customer outcomes.
• Handling complex, sensitive customer queries and complaints across a broad range of products and services.
• Creating and executing strategies to drive funding growth and support corporate objectives.
• Overseeing daily operations and ensuring full compliance with regulatory requirements.

Required skills & experiences:

• Experience in branch banking with some exposure to mentoring, training and / or leadership is essential.
• Passionate about delivering strong customer solutions as part of a high-performing team.
• Collaborative and committed to providing the best service for members.
• Curious and proactive, always exploring data, member needs, and better solutions.
• Approachable and member-focused, putting member’s needs at the centre of every interaction.
• Comfortable challenging the status quo and driving improvement.

Training: 8-to-12-week duration in the Dudley/Brierley Hill area and travel expenses will be paid for the period of training until the Bromsgrove branch is available for employees to work from in 2026.

This is a great opportunity for an Assistant Branch Manager to take the next step in their career. You’ll receive strong support from the wider business along with first-class training. In return, you can expect:

• A salary of up to £30,300
• Generous pension scheme
• Private medical insurance
• 30 days’ annual leave plus bank holidays
• Discretionary bonus

If this role sounds like your next challenge, we look forward to receiving your application.