Branch General Manager

DFS Furniture Ltd; Castletown; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading UK furniture retailer is seeking a Branch General Manager in Castletown. In this hands-on role, you will lead your team to deliver an exceptional customer experience while enhancing store performance. The ideal candidate will be a strong people leader passionate about creating an inclusive environment. Responsibilities include coaching your team, owning financial performance, and engaging with the local community. Competitive salary, bonuses, and generous perks are offered, including colleague discounts and leadership development programs.

Benefits

30% colleague discount

Generous holiday allowance

Enhanced family leave

Leadership development programmes

Wellbeing support

Qualifications

• Retail management experience is a bonus.
• Passion for customer experience is essential.
• Ability to manage change effectively.

Responsibilities

• Lead team to deliver a seamless customer experience.
• Use customer feedback to improve store performance.
• Own financial and operational performance of the store.
• Create an inclusive and high-performing team culture.
• Coaching and developing your team regularly.

Skills

Strong people leadership

Effective communication skills

Motivation and decision-making

Job description

As a Branch General Manager at DFS, youll lead your team to deliver an exceptional customer experience while driving the success and performance of your store. You'll create a positive, welcoming space where customers feel at home and colleagues are supported to grow and thrive.

This is a hands‑on leadership role where youll inspire your team, make smart commercial decisions, and champion our values : Think Customer, Be Real, and Aim High.

About DFS

Did you know a DFS sofa is in one-third of Britains homes?

Since 1969, weve been creating and selling sofas that reflect peoples unique styles and tastes. Our purpose is to bring great design and comfort into every home, in an affordable, responsible and sustainable manner.

Were the UKs leading sofa retail specialist, but heres the secret to our success - our customers and our people are at the heart of everything we do, and our culture is rooted in our core values : Aim high, Think Customer and Be Real.

Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail.

What you'll be doing

Leading your team to deliver a seamless customer experience.

Using customer feedback and performance data to continuously raise the bar.

Owning your stores financial and operational performance

from sales targets to safety and compliance.

Creating a fun, inclusive, and high-performing team culture where everyone feels valued.

Coaching and developing your team through regular one-to-ones, training, and growth plans.

Bringing our stores to life

keeping layouts inspiring and the experience consistent.

Communicating clearly and confidently so everyone knows whats expected and why it matters.

Connecting with your local community to truly own your town, building awareness, engagement, and long‑term success.

Managing your teams schedule to ensure the right coverage while supporting work‑life balance.

The role is for you if...

Youre a strong people leader with the confidence to make decisions, motivate others, and manage change.

Retail management experience is a bonus - but if youve got great communication skills, a passion for customer experience, and the drive to make things happen, we want to hear from you.

We want to make the process work for you, so let us know if you need any adjustments before your interview. Heres what to expect :

A phone chat - this will be a quick intro with our Talent Team.

1st face‑to‑face interview

with a People Partner and Regional Manager.

2nd face‑to‑face interview

with your Divisional Director.

For our top 35 stores, you may also meet our Retail Director for an informal chat.

For some handy details, have a look at Your Pathway to a DFS Career on our Careers site

A competitive salary based on the size of the store, as well as a bonus based on store turnover and a KPI related bonus - don't worry we can talk you through this to make sure you really understand how you'll be paid

30% colleague discount across DFS and Sofology products

Generous holiday allowance (with the option to buy more)

Enhanced family leave and a paid volunteering day

Leadership development programmes and ongoing training

Wellbeing support, including healthcare, an EAP, and discounted gym memberships