Member Services Advisor – Banking

Jobtrain; Northallerton; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday

Bonus

Pension

Healthcare

My Benefits

Job summary

YBS is seeking a Customer Service Advisor for the Northallerton branch. You will build meaningful relationships with members, guiding them to appropriate products and services to support their goals.

Engage across in-branch, phone, and online channels to assist with accounts and memberships. We value empathy, adaptability and a focus on member wellbeing, with development opportunities and a supportive team culture.

Qualifications

• No banking experience required but an eagerness to help people and learn quickly.
• Comfort with in-branch, phone, and online interactions.
• Ability to adapt to different member needs with empathy and professionalism.

Responsibilities

• Build meaningful relationships with members and help them find suitable products and services.
• Communicate confidently across in-branch, phone, and online channels to assist accounts.
• Focus on doing what’s right for members, without sales targets.

Skills

Customer service

Relationship building

Multichannel communication

Empathy

Job description

YBS is seeking a Customer Service Advisor for the Northallerton branch. You will build meaningful relationships with members, guiding them to appropriate products and services to support their goals.

Engage across in-branch, phone, and online channels to assist with accounts and memberships. We value empathy, adaptability and a focus on member wellbeing, with development opportunities and a supportive team culture.