Branch Customer Experience Advisor

Yorkshire Building Society; Leeds; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday allowance

Performance bonus

Pension contribution

Private medical insurance

Employee discounts

Job summary

Yorkshire Building Society in Leeds is seeking a Customer Service Advisor to help members with accounts and guide them to the right products and services. You’ll build relationships across in-branch, by phone, and online, focusing on doing what’s right for members without sales pressure.

The role offers flexible working options and a supportive, development‑driven environment, with induction and comprehensive training to set you up for success.

Qualifications

• Mindset and values matter more than industry background.
• Willingness to learn and adapt in a changing environment.
• Empathy and emotional intelligence to create a welcoming atmosphere.
• Ability to build strong, respectful relationships with members and teammates.
• Comfort with digital tools and a readiness to learn new technologies.

Responsibilities

• Build meaningful relationships with members to help them find the right products and services.
• Communicate confidently across in-branch, phone, and online channels to support members with accounts.
• Focus on doing what’s right for members without sales targets.

Job description

Yorkshire Building Society in Leeds is seeking a Customer Service Advisor to help members with accounts and guide them to the right products and services. You’ll build relationships across in-branch, by phone, and online, focusing on doing what’s right for members without sales pressure.

The role offers flexible working options and a supportive, development‑driven environment, with induction and comprehensive training to set you up for success.