Customer Service Advisor - Flexible Hours & Growth

Yorkshire Building Society; Cromer; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday allowance

Bonus opportunity

Pension scheme

Private medical insurance

Employee benefits portal

Job summary

Yorkshire Building Society in Cromer is seeking a Customer Service Advisor to join the branch team. You’ll build relationships with members, help them with accounts, savings and mortgage needs, and provide support across in-branch, phone, and online channels.

The role emphasizes doing what’s right for members with no sales pressure, in a friendly, community-focused environment. You’ll work as part of a small team focused on delivering an outstanding customer experience.

Qualifications

• Mindset and values matter more than a background in financial services or prior customer service experience.
• Strong communication and empathy to create a welcoming environment.
• Ability to build relationships with members and colleagues.

Responsibilities

• Assist members with accounts across branch and channels (in-branch, phone, online).
• Help customers with savings and mortgage needs, including counter transactions and referrals.
• Contribute to delivering a high-quality customer experience with a simple, friendly service.

Job description

Yorkshire Building Society in Cromer is seeking a Customer Service Advisor to join the branch team. You’ll build relationships with members, help them with accounts, savings and mortgage needs, and provide support across in-branch, phone, and online channels.

The role emphasizes doing what’s right for members with no sales pressure, in a friendly, community-focused environment. You’ll work as part of a small team focused on delivering an outstanding customer experience.