Branch Customer Service Advisor - Flexible & Growth-Focused

Yorkshire Building Society; Ipswich; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days + Bank Holidays

7% bonus on target

Pension up to 11%

Private medical insurance

Employee discounts

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for our Ipswich branch network. You’ll build meaningful relationships with members, helping them choose suitable products and services while supporting across in-branch, phone, and online channels.

The role emphasizes doing what’s right for members, without sales pressure, with flexible working options and a strong commitment to development within a supportive team. Join us to grow professionally in a large mutual organisation.

Qualifications

• Shows empathy and emotional intelligence, creating a welcoming atmosphere.
• Growth mindset with willingness to learn and develop.
• Comfortable using digital tools and new technologies.

Responsibilities

• Build meaningful relationships with members and help them find the right products and services.
• Communicate confidently across in-branch, phone, and online channels to support accounts.
• Focus on doing what’s right for members without sales targets.

Skills

Empathy

Emotional intelligence

Growth mindset

Digital tools proficiency

Adaptability

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for our Ipswich branch network. You’ll build meaningful relationships with members, helping them choose suitable products and services while supporting across in-branch, phone, and online channels.

The role emphasizes doing what’s right for members, without sales pressure, with flexible working options and a strong commitment to development within a supportive team. Join us to grow professionally in a large mutual organisation.