Member Experience Advisor - Banking

Yorkshire Building Society; Northallerton; Remote; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Holiday

Bonus

Pension

Healthcare

My Benefits

Job summary

Yorkshire Building Society in Northallerton is seeking a Customer Service Advisor to connect with members, help them find the right products, and support their financial goals across in-branch, phone, and online channels. You don’t need a background in financial services or prior customer service experience; what matters is your mindset, empathy, and willingness to learn.

We value flexibility, inclusive culture, and personal development.

Qualifications

• No prior financial services experience required.
• A genuine customer focus and the ability to build rapport.
• Comfort with using multiple communication channels (in-branch, phone, online).
• Willingness to learn and develop with training and development opportunities.

Responsibilities

• Build meaningful relationships with members and help them find the right products and services.
• Communicate confidently across channels to support members with their accounts.
• Focus on doing what’s right for members without sales targets.

Skills

Customer service mindset

Empathy

Adaptability

Communication

Digital tools

Growth mindset

Teamwork

Job description

Yorkshire Building Society in Northallerton is seeking a Customer Service Advisor to connect with members, help them find the right products, and support their financial goals across in-branch, phone, and online channels. You don’t need a background in financial services or prior customer service experience; what matters is your mindset, empathy, and willingness to learn.

We value flexibility, inclusive culture, and personal development.