Branch Customer Experience Specialist

Yorkshire Building Society; Ripon; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Holiday allowance

Bonus potential

Pension scheme

Private healthcare

Employee discounts

Job summary

Yorkshire Building Society in Ripon is seeking a Customer Service Advisor to help members with accounts across in-branch, phone, and online channels. You will build meaningful relationships and guide members to suitable products and services.

No previous financial services experience is required; the emphasis is on mindset, values, empathy, and adaptability in a dynamic environment. Training starts in Richmond with some travel involved.

Qualifications

• Customer-focused mindset and values.
• Able to thrive in dynamic environments and adapt to change.
• Strong empathy and emotional intelligence to create a welcoming atmosphere.

Responsibilities

• Build meaningful relationships with members and help them find suitable products and services.
• Communicate confidently across in-branch, phone, and online channels to support members with their accounts.
• Focus on doing what’s right for members—without sales targets.

Skills

Customer service

Empathy

Communication

Relationship building

Adaptability

Digital literacy

Job description

Yorkshire Building Society in Ripon is seeking a Customer Service Advisor to help members with accounts across in-branch, phone, and online channels. You will build meaningful relationships and guide members to suitable products and services.

No previous financial services experience is required; the emphasis is on mindset, values, empathy, and adaptability in a dynamic environment. Training starts in Richmond with some travel involved.