Branch Customer Experience Advisor — Flexible Hours

Yorkshire Building Society; Portsmouth; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Holiday 28 days + BH

Target bonus 7%

Pension up to 11%

Private medical insurance

Employee discounts

Zusammenfassung

Yorkshire Building Society in Portsmouth seeks a Customer Service Advisor to help members find the right products and services while delivering exceptional service. You’ll support accounts in-branch, by phone, and online, focusing on member needs rather than sales targets.

The role offers development opportunities, a supportive team environment, and flexible working options to help maintain work-life balance.

Qualifikationen

• Ability to build relationships with members and help them find suitable products and services.
• Confident communication across in-branch, phone, and online channels.
• Focus on doing what’s right for members, without sales pressure.

Aufgaben

• Build meaningful relationships with members and help them find the right products and services.
• Communicate confidently across multiple channels to support member accounts.
• Focus on member needs and doing what’s right, with no sales targets.

Kenntnisse

Customer service

Communication

Multi-channel support

Empathy

Digital tools

Flexibility

Jobbeschreibung

Yorkshire Building Society in Portsmouth seeks a Customer Service Advisor to help members find the right products and services while delivering exceptional service. You’ll support accounts in-branch, by phone, and online, focusing on member needs rather than sales targets.

The role offers development opportunities, a supportive team environment, and flexible working options to help maintain work-life balance.