Member Banking Advisor — Flexible, Growth‑Oriented

Yorkshire Building Society; Portsmouth; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

28 days holiday + Bank Holidays

On-target bonus 7% (up to 15%)

Pension contribution up to 11%

Private medical insurance

My Benefits portal access

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for our Portsmouth Branch. You’ll build meaningful relationships with members, helping them choose products and services to meet goals, across in-branch, phone, and online channels.

We prioritise doing what’s right for members, with no sales targets, and offer flexible working options, development opportunities, and a supportive, inclusive team culture as part of our digital transformation.

Qualifications

• Motivated to go the extra mile for colleagues and members.
• Thrives in dynamic environments and embraces change with curiosity.
• Values diversity and understands different perspectives, experiences, and skills.
• Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
• Builds strong, respectful relationships with members and teammates.
• Has a growth mindset and is eager to learn through our training and development opportunities.
• Is confident using digital tools and open to learning new technologies.

Responsibilities

• Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
• Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
• Focus on doing what’s right for our members—without the pressure of sales targets.

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for our Portsmouth Branch. You’ll build meaningful relationships with members, helping them choose products and services to meet goals, across in-branch, phone, and online channels.

We prioritise doing what’s right for members, with no sales targets, and offer flexible working options, development opportunities, and a supportive, inclusive team culture as part of our digital transformation.