Branch Customer Experience Specialist

Santander Group; Scarborough; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus

25 days holiday

Private healthcare discounts

Pension contributions

Job summary

Santander UK is hiring a Customer Experience Advisor for our Scarborough branch. This 12-month fixed-term contract covers 35 hours per week on a rota basis, Monday to Saturday between 8am and 6pm. You’ll greet customers, handle transactions, and support them with banking technology and services.

Joining a close-knit team, you’ll build relationships, solve problems, and contribute to a great in-branch and phone experience. A discretionary 8% bonus and benefits apply.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.
• Effective team working skills with a flexible, can-do approach to work.
• Openness to a broad range of activities even if outside of standard expectations.
• Ability to grow, adapt and change accommodating business needs and priorities.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Flexibility

Adaptability

Job description

Santander UK is hiring a Customer Experience Advisor for our Scarborough branch. This 12-month fixed-term contract covers 35 hours per week on a rota basis, Monday to Saturday between 8am and 6pm. You’ll greet customers, handle transactions, and support them with banking technology and services.

Joining a close-knit team, you’ll build relationships, solve problems, and contribute to a great in-branch and phone experience. A discretionary 8% bonus and benefits apply.