Branch Customer Experience Advisor – Retail Banking

Santander Bank; Tees Valley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 Flexible benefit allowance

Discretionary bonus 8%

25 days holiday + bank holidays

Employer pension contributions (8%)

Staff discounts & healthcare options

Job summary

Santander Bank in Darlington is seeking a Customer Experience Advisor for a 12-month fixed-term contract. You will be the friendly face and voice, handling branch and phone inquiries, guiding customers through transactions and banking services, and helping protect customers from fraud.

Expect a dynamic, multi-skilled role with 35 hours weekly on a rota from Monday to Saturday. The position offers a competitive salary with a £500 flexible benefit allowance, a discretionary 8% bonus, and standard

Qualifications

• Experience delivering outstanding customer service in branch or telephony settings.
• Clear and effective communication with customers to understand needs.
• Willingness to go above and beyond for customers.
• Flexible, can-do approach to work and open to varied activities.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions for customers.
• Develop knowledge of services and products to help customers.
• Identify new ways to improve the customer experience.

Skills

Customer service

Communication

Teamwork

Adaptability

Job description

Santander Bank in Darlington is seeking a Customer Experience Advisor for a 12-month fixed-term contract. You will be the friendly face and voice, handling branch and phone inquiries, guiding customers through transactions and banking services, and helping protect customers from fraud.

Expect a dynamic, multi-skilled role with 35 hours weekly on a rota from Monday to Saturday. The position offers a competitive salary with a £500 flexible benefit allowance, a discretionary 8% bonus, and standard