Branch Customer Experience Specialist

Santander Group; Wakefield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Performance-related bonus 8% of salary

25 days holiday + bank holidays

Pension contribution

Job summary

Santander is seeking a Customer Experience Advisor based at Wakefield Branch for a 35-hour week on a rota basis from Monday to Saturday, 8am–6pm. You will be the friendly face and voice, handling transactions, assisting customers, and resolving queries to boost loyalty.

You’ll build relationships, learn products, and identify ways to improve the customer journey while supporting a collaborative, multi-skilled team in a technology-driven environment.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Flexible mindset

Job description

Santander is seeking a Customer Experience Advisor based at Wakefield Branch for a 35-hour week on a rota basis from Monday to Saturday, 8am–6pm. You will be the friendly face and voice, handling transactions, assisting customers, and resolving queries to boost loyalty.

You’ll build relationships, learn products, and identify ways to improve the customer journey while supporting a collaborative, multi-skilled team in a technology-driven environment.