Branch Customer Experience Advisor — Help Customers Thrive

Banco Santander SA; United Kingdom; Remote; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

Discretionary annual bonus (8%)

25 days holiday + bank holidays

Pension contributions

Voluntary healthcare

Staff share plans

Job summary

Santander UK is hiring a Customer Experience Advisor for the Beverley Branch. The role is 35 hours per week on a rota basis, Monday to Saturday, between 8am and 6pm. You’ll be the friendly face and voice, handling transactions, assisting with technology in-branch, and helping protect customers from fraud.

Salary starts at £25,000 with a £500 flexible benefit allowance and a discretionary 8% annual bonus. Benefits include 25 days’ holiday, pension contributions, voluntary healthcare, staff

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Job description

Santander UK is hiring a Customer Experience Advisor for the Beverley Branch. The role is 35 hours per week on a rota basis, Monday to Saturday, between 8am and 6pm. You’ll be the friendly face and voice, handling transactions, assisting with technology in-branch, and helping protect customers from fraud.

Salary starts at £25,000 with a £500 flexible benefit allowance and a discretionary 8% annual bonus. Benefits include 25 days’ holiday, pension contributions, voluntary healthcare, staff