Branch Customer Experience Specialist

Santander Group; Milnrow; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension scheme 8%

Discretionary bonus (8%)

Holiday: 25 days + bank holidays

Private healthcare benefits

Staff product discounts

Wellbeing & volunteering opportunities

Career development & growth

Job summary

Santander UK is seeking a Customer Experience Advisor for the Rochdale branch. This 35-hour-per-week role operates on a rota from Monday to Saturday between 8am and 6pm. You will be the friendly face and trusted problem-solver for customers, assisting with transactions, technology guidance, and fraud protection.

You'll join a close-knit, multi-skilled team with opportunities to grow. The package includes a starting salary around £25,000, a flexible allowance, an 8% pension contribution and a

Qualifications

• Proven ability to deliver outstanding customer service in person or by telephony.
• Clear communication to truly understand customer needs.
• Desire to go above and beyond for customers.
• Strong teamwork with a flexible, can-do approach.
• Openness to a broad range of activities beyond standard expectations.
• Ability to grow, adapt and change with business needs.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing knowledge of services and products to help our customers.
• Identifying new ways to improve the customer experience.

Skills

Customer service

Effective communication

Going above and beyond

Teamwork

Adaptability

Willingness to multitask

Job description

Santander UK is seeking a Customer Experience Advisor for the Rochdale branch. This 35-hour-per-week role operates on a rota from Monday to Saturday between 8am and 6pm. You will be the friendly face and trusted problem-solver for customers, assisting with transactions, technology guidance, and fraud protection.

You'll join a close-knit, multi-skilled team with opportunities to grow. The package includes a starting salary around £25,000, a flexible allowance, an 8% pension contribution and a