Branch Customer Experience Specialist

Santander Bank; Northampton; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Pension contributions

25 days holiday + bank holidays after

Employee health benefits

Discretionary bonus 8%

Employee share plans

Job summary

Santander is seeking a Customer Experience Advisor based at Northampton Branch, part-time (24.5 hours per week) on a rota basis from 8am to 6pm, Monday to Saturday. You’ll be a friendly face and voice, listening and solving problems across branch, phone and technology support.

You’ll work in a multi-skilled team, with opportunities to learn about services, build customer relationships, and identify ways to improve the experience. Right to work in the UK required.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication skills

Teamwork

Problem solving

Flexibility

Job description

Santander is seeking a Customer Experience Advisor based at Northampton Branch, part-time (24.5 hours per week) on a rota basis from 8am to 6pm, Monday to Saturday. You’ll be a friendly face and voice, listening and solving problems across branch, phone and technology support.

You’ll work in a multi-skilled team, with opportunities to learn about services, build customer relationships, and identify ways to improve the experience. Right to work in the UK required.