Branch Experience Specialist – Customer Care & Solutions

Santander Group; Newark on Trent; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

25 days holidays + bank holidays (26 +

Pension with employer contribution

Private healthcare discounts

Flexible benefit allowance £500

Discretionary bonus up to 8% of salary

Voluntary healthcare benefits

Share plans

Job summary

Santander UK is seeking a Customer Experience Advisor to work across Newark and Grantham branches, 35 hours per week on a rota basis between 8am and 6pm. The role involves in-branch and phone support, handling transactions, and helping customers with products while travelling between sites.

You'll be part of a friendly, multi-skilled team, with opportunities to learn, develop, and contribute to customer satisfaction, while enjoying benefits and a pension plan.

Qualifications

• Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective teamwork with a flexible, can-do approach to work (Preferred)
• All candidates must have the right to work in the UK to commence employment with Santander. (Required)
• Starting salary is £25,000 together with a £500 flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Flexibility

Right to work in UK

Job description

Santander UK is seeking a Customer Experience Advisor to work across Newark and Grantham branches, 35 hours per week on a rota basis between 8am and 6pm. The role involves in-branch and phone support, handling transactions, and helping customers with products while travelling between sites.

You'll be part of a friendly, multi-skilled team, with opportunities to learn, develop, and contribute to customer satisfaction, while enjoying benefits and a pension plan.