Branch Customer Experience Advisor - 35h FTC

Banco Santander SA; Scarborough; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Holiday entitlement 25 days

Healthcare benefits

Pension contributions

Staff discounts

Job summary

Santander is seeking a Customer Experience Advisor at Scarborough Branch, working 35 hours per week on a rota from Monday to Saturday, 8am–6pm. This is a 12 Month Fixed Term Contract.

You will be the friendly face and voice for customers, handling in-branch and phone transactions, assisting with queries, and helping protect customers against fraud and scams. You’ll be supported by a close-knit team in a multi-skilled environment.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication skills

Teamwork

Flexibility

Problem solving

Job description

Santander is seeking a Customer Experience Advisor at Scarborough Branch, working 35 hours per week on a rota from Monday to Saturday, 8am–6pm. This is a 12 Month Fixed Term Contract.

You will be the friendly face and voice for customers, handling in-branch and phone transactions, assisting with queries, and helping protect customers against fraud and scams. You’ll be supported by a close-knit team in a multi-skilled environment.